PRIVACY POLICY

Depending on how you use the website and PoleOclock services, we may collect:

• Your name

• Email address

• Telephone number

• Booking and appointment information

• Information you provide through contact, enquiry and consultation forms

• Information relating to your photoshoot, including your lighting, outfit, move and pose preferences

• Studio details where you enquire about hosting a PoleOclock Studio Tour

• Payment and transaction information

• Marketing preferences

• Communications you send to PoleOclock

• Technical information such as your IP address, browser, device and how you use the website

• Cookie and analytics information, where applicable

We only ask for information that is relevant to providing our services, managing your booking or enquiry, communicating with you, or improving the website and PoleOclock experience.

We may collect information when you:

• Make a booking

• Complete the PoleOclock consultation form

• Contact us through the website, email or social media

• Enquire about hosting a Studio Tour

• Subscribe to our mailing list

• Take part in a promotion or other PoleOclock activity

• Browse or interact with the website

Some technical information may also be collected automatically through Wix and cookies or similar technologies.

Under UK data protection law, we need a lawful reason for processing your personal information. Depending on the circumstances, we may process information because:

It is necessary to provide a service or fulfil a contract with you — for example, managing your photoshoot booking.

We have a legitimate interest — for example, responding to enquiries, keeping appropriate business records, improving our services and running PoleOclock effectively, provided those interests do not override your rights.

You have given us consent — for example, where consent is required for marketing communications or non-essential cookies.

We have a legal obligation — for example, retaining information required for accounting or tax purposes.

Where we rely on consent, you can withdraw that consent at any time.

When you make a booking, submit an enquiry or complete your consultation form, the information you provide will be used to manage your request and provide the relevant PoleOclock service.

Payments may be handled through third-party payment providers. PoleOclock does not necessarily receive or store your complete payment card details when payments are processed securely by those providers.

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Where a UK Studio Tour is booked directly through a host studio, that studio may separately collect and process your personal information under its own privacy practices.

The PoleOclock website is hosted using Wix. Wix provides the online platform and associated services used to operate the website. Information submitted through the website may therefore be processed and stored using Wix systems and databases.

Wix may also process technical information necessary for the security, operation and performance of the website. Wix states that data collected through Wix sites may be stored through its data storage, databases and applications.

The PoleOclock website uses cookies and similar technologies. Some cookies are essential for the website to function correctly and securely. Others may be used for purposes such as analytics, remembering preferences or understanding how visitors use the website.

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Wix itself uses essential cookies, while Wix business tools, third-party apps and integrations can introduce additional cookies. Where required, you will be given the option to accept or reject non-essential cookies through the website's cookie consent settings.

You can also change or withdraw your cookie choices where those controls are available.

For more information, please see our Cookie Policy.

If you choose to join the PoleOclock mailing list, we may use your details to send you news, Studio Tour dates, new shoot availability, offers and other PoleOclock updates.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Unsubscribing from marketing will not prevent us from contacting you about an existing booking, enquiry or other service-related matter.

We may share personal information with trusted service providers where necessary to operate PoleOclock and provide our services. These may include:

• Wix and website service providers

• Booking and scheduling services

• Payment processors

• Email and marketing platforms

• Analytics providers

• Professional advisers such as accountants

• UK Studio Tour host studios where necessary for organising a tour

We only share information where there is an appropriate reason to do so. We may also disclose information where required by law.

Some of the technology and service providers used by PoleOclock may process or store information outside the UK. Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with applicable data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

• Ask what personal information we hold about you

• Request a copy of your information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request the transfer of information in certain circumstances

• Withdraw consent where we rely on consent

If you'd like to exercise any of these rights, contact PoleOclock using the details below.

Photographs created during a PoleOclock photoshoot are handled separately from general website visitor data. We will respect the permissions and agreements made with you regarding the use of your images.

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Where images may be used by PoleOclock for purposes such as the website, portfolio, social media or promotional material, the relevant permissions or terms relating to that use should be made clear as part of the booking, photoshoot or image-release process.

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

The PoleOclock website may contain links to other websites, including host studios, social media platforms and booking services. Once you leave the PoleOclock website, those organisations are responsible for their own privacy practices. We recommend checking their privacy information if you want to understand how they use your data.

We may update this Privacy Policy from time to time to reflect changes to PoleOclock, the website, the services we use or applicable law. The latest version will always be published on this page with the date it was last updated.

If you have any questions about this Privacy Policy or how your personal information is used, please email: poleoclockimages@gmail.com

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If you have concerns about how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.